Digital Technology Services

Categories (11)

Help & Support

Is a device, service, or software application not working properly? Let us know what’s broken so we can fix it.
(Not for new requests, access permissions, or equipment orders.) Please visit the Teaching & Learning category for issues related to eLearn/Moodle.
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Administrative and Business

Powering the operational side of the organization. This category covers enterprise resource planning (ERP) tools, HR systems, and financial software designed to keep our business processes running smoothly.
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Hardware

Your physical workspace, optimized. We provide support for laptops, desktops, and peripherals.
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Communication, Collaboration and Web

Tools for teamwork. Whether you are editing an internal site, collaborating on shared documents, we provide the platforms that keep departments synced.
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Accounts & Cybersecurity

Protecting our digital borders. We provide the tools and training necessary to defend against threats, secure sensitive data, and ensure compliance with global security standards.
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Microsoft 365

Capilano University’s Microsoft environment provides core productivity, collaboration, storage, device management, security, compliance, analytics, voice, and AI chat capabilities through Microsoft 365. Microsoft 365 A5 for Education is the most comprehensive tier and includes the teaching and learning, productivity, and management capabilities of A3, plus advanced security, compliance, analytics, Teams Phone features, and basic Microsoft 365 Copilot Chat availability when users sign in with an eligible Entra account.
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Network Services

The backbone of our connectivity. Access high-speed office Wi-Fi, secure VPNs for remote work, and the stable infrastructure required for uninterrupted internet access.
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Software

The applications you rely on daily. Browse our library of approved software, request new licenses, or get help with installations and updates for your essential programs.
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IT Professional Services

Strategic partnership for your big ideas. We offer specialized consulting, project management, and custom technical solutions to help departments achieve their long-term digital goals.
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Teaching and Learning

Empowering the classroom and beyond. This section features Learning Management Systems (LMS), instructional design support, and classroom technology tailored for educators and students.
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Phones, Email, and Messaging

Stay in touch, instantly. We manage your professional inbox, VoIP phone systems, and instant messaging platforms to ensure your lines of communication are always open.
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