DTS Client Services
Phone Support:
604 984 4952 (8:30AM - 4PM Monday to Friday)
Service Desk: Library Building, room LB101 (8:30 AM - 4PM Monday to Friday)
The DTS Service Desk is your first point of support for any technology related issues. Use this service if a tool, device, or software program you normally use is broken, corrupted, or not working as expected. Please visit the Teaching & Learning category for issues related to eLearn/Moodle.
Use this service to report:
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Software crashes or error messages
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Hardware failures (e.g., broken monitors, keyboard issues, printer jams)
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Network connectivity or Wi-Fi drops
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Service outages (e.g., email down, shared drive inaccessible)
If you are looking to request new hardware, install new software, or gain access to a platform, please visit the appropriate category on our Service Catalogue.
Have you searched the Knowledge Base before submitting a ticket? Please be sure to check out our support articles beforehand.