Having trouble logging in to Capilano University websites or services? Read through the helpful tips before submitting a request.
Applicant or new student logging in for the first time
Here is an overview of your credentials:
  • Student Number: 9 digit number (e.g. 123456789)
  • Username: firstnamelastname (e.g. johnsmith5, janesmith)
  • Email Address: firstnamelastname@my.capilanou.ca (e.g. johnsmith5@my.capilanou.ca)
  • Initial Password: MMDDYY (based on your birthday; e.g. 022592 for February 25, 1992)
The IT Services website provides further information about how to log in for the first time.


Not your first time logging in? Follow the steps below to reset your password
Go to myCapU Account / Employee Self-service and enter your username in the Username field
  1. Click Forgot (your) password?
  2. If you are presented with a security question, provide the answer and then click Submit Answer
  3. Provide a new password when prompted
Note: Your password must be at least 14 characters long. It is advisable to choose a password that contains at least one letter, one number, and a special character.

If you are not provided with a security question, it may be that you are logging in for the very first time.
You should attempt to log in with your username and the initial temporary password provided to you.



More information on account login issues can be found on the IT Services website

Have you tried the provided tips?
Have you tried the provided tips?

If applicable.
CapU username, e.g. johnsmith, janesmith2.
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Other Fields

Your name
Verification Code