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ASKIT - Capilano University
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Are you having trouble with a computer/device or service?
Title
A short description to explain the nature of a ticket.
Ticket Category
Ticket Category
Account Management
Endpoint Devices
Applications
Campus Presence
Servers & Hosting
Printing
Training
Impact
The impact, in terms of number of individuals, of a ticket.
Affects Organization
Affects Department / Class
Affects User
Urgency
The importance of a ticket and how quickly it needs attention.
High
Medium
Low
Employee/Student Number
Device Asset Tag
If this request is related to your computer, monitor or phone, please provide the asset tag (computer: CAPxxxxxx, or CPMxxxxxx if laptop; CPOxxxxxx for monitors or phones).
Username
CapU username, e.g. janebloggs, joebloggs2.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Attachment
File attachments associated with the ticket.
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Other Fields
Your name
Your first name
Your last name
Your email address
Your phone number
Verification Code