Internet and WiFi access

Services that provide internet and wireless access to the University

Title

A short description to explain the nature of a ticket.

Employee/Student Number

Username

CapU username, e.g. janebloggs, joebloggs2.

Is the issue related to CapU resources such as eLearn, Library, etc.?

If it is related to CapU resources, please specify in the Description field in detail.

Yes

Wi-Fi Issue

Yes

SSID

The Wi-Fi name of the network. E.g. CapU-Guest.

Specific Device Only

Yes, this issue only happens to one device.

No, this issue happens to more than one device.

Device Type

Device Mac Address

Please provide at least one device mac address.

How to find mac address of a device: https://www.howtogeek.com/236838/how-to-find-an...

Device Asset Tag

If this is a CapU issued device, please provide the device asset tag (CAPxxxxxx, or CPMxxxxxx if laptop; CPOxxxxxx if cell phone).

Time Period of Incident (start)

Let us know during approximately what time period the incident took place.

Time Period of Incident (end)

Let us know during approximately what time period the incident took place.

Did the incident take place in Student Residence?

Yes

Dorm Room Number

Provide the dorm room number or specify the shared area where the incident took place.

Room Number

Provide the room number (e.g. BR126) or specify the shared area where the incident took place.

Website URL

If you are having troubles accessing a specific website, please provide the URL/website address.

Description

Provide as much information as possible for troubleshooting purpose.

Attachment

File attachments associated with the ticket.

Browse...

Other Fields

Your name

Your email address

Your phone number

Verification Code